Privacy Policy

Personal Data Protection

In our business, we collect personal information to respond to your inquiries, provide personalized assistance, and deliver high-quality flooring products and services. This information allows us to communicate effectively with our customers and ensure a smooth experience from browsing to order fulfillment.

We may ask you to provide accurate and complete personal information (such as your name, address, phone number, or email) to help us process your requests, fulfill orders, and provide support in a secure and efficient manner.

You have the legal right to access and copy your personal information, and to control how it is used or shared. We do not disclose your information without your explicit and informed consent, preferably in writing.

Requests for access to personal data by third parties (such as delivery companies, financial institutions, or auditors) are only honored with your permission and only for purposes that are necessary to provide services or meet legal obligations. We are committed to protecting the confidentiality and security of your data.

In cases where third parties are granted permission to access data for administrative or accounting purposes, irrelevant information (e.g., purchase history, unrelated personal details) will be removed beforehand. No third party may access customer data—including financial records—without written consent, a legal requirement, or a court order.

The use of cookies is an industry standard. Most browsers are initially set up to accept them. You can modify your browser settings to refuse all cookies or notify you when one is being sent. However, blocking cookies may affect certain features or functionality on our website.

Privacy and Cookies Policy

At VisOak Flooring, we are committed to protecting your privacy and ensuring that your personal information is handled securely and respectfully. This Privacy and Cookies Policy explains how we collect, use, and safeguard your data, and how we use cookies on our website.

Collection of Personal Information

We may collect personal data when you interact with our website, for example by filling out a contact form, subscribing to a newsletter, or placing an order. This may include your name, email address, phone number, mailing address, and any other information you voluntarily share with us.

We use this information to respond to your requests, process orders, send updates or promotional communications, and provide the services or products you request. We may also use your data to improve our website, analyze customer behavior, and enhance our offerings.

Use of Cookies

Our website uses cookies—small text files stored on your device—to improve your browsing experience and provide personalized content and offers. Cookies help us analyze traffic, remember your preferences, and enhance site performance.

Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for website functionality, enabling basic features like page navigation and access to secure areas.
  • Performance Cookies: Collect anonymous data on how visitors use the site (e.g., pages visited, errors encountered) to help us improve performance.
  • Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.

Managing Cookies

You can manage your cookie settings through your browser. You may choose to block or delete cookies. Please note that disabling cookies may affect the usability and performance of the website, and limit access to certain features.

Your Privacy Rights

We respect your right to privacy and allow you to control how your personal data is used.

Security Measures

We implement appropriate security measures to protect your data from unauthorized access, use, or disclosure. These include secure server connections, encryption, and firewalls. However, no online transmission or storage method is completely secure, so we cannot guarantee absolute security.

Policy Updates

We may update this Privacy and Cookies Policy occasionally to reflect changes in our practices or legal obligations. Please review this policy periodically. Continued use of our website after any updates implies your acceptance of the revised terms.

Contact Us

Thank you for trusting us. We value your privacy and are committed to protecting it.

Updated: Tuesday 15th of July 2025 11:36:44 AM